Customer Service

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Our hearts go out to all who have been affected by this virus and we hope that you and your loved ones are staying healthy and safe. Laxag employees are working hard to provide the same levels of service as always.

Do you have any other questions? Please feel free to text, chat, and email us!

Choose one of the help topics, or scroll down to see our most frequently asked questions.
Not able to find the answers you need? Contact Us!

Frequently Asked Questions

Normally, it takes 5-10 business days for tailoring and 3-7 business days for shipping.

As a result of COVID-19 challenges, shipping carriers are experiencing an increase in package volume. This may result in delayed or missing shipment scans while in transit.

We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.

We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do a detailed check to ensure the high quality.

We currently accept payment via Paypal. Paypal can be used by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account). More about Payments.

Please contact us in 24 hours after payment. Please note color and size can not be changed once the process has begun. If you really want to change size or color, the extra cost would be charged. Please contact us.

* Before you proceed to check out you can leave your request about the products in order note. We will check it carefully and try our best to satisfy you.

We display all prices in USD. When placing an order online, you will want to take into consideration the conversion from USD to your country's currency. Depending on your country's currency, the price paid at checkout may differ from the amount deducted from your bank account.

Similarly, all refunds will be issued in USD and will be converted to your country’s currency when processing through your bank.

Unfortunately, our system is set up so that we can only apply one Promo Code per order. If you have any coupons with future expiration dates, make sure to save them for use on your next order!

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